Frequently asked questions

CAN ANYONE RECEIVE FREE FURNITURE AND CLOTHING?


Yes, anyone with a verified need. Love INC provides full-life assessments before providing furniture and clothing. Often these immediate needs are just the visible signs of deeper issues. We can guide clients to a range of resources from housing assistance, healthcare, education, transportation, and money management coaching.




WHAT WON'T YOU ACCEPT?


  • Worn furniture with rips, tears, stains, breaks or visible pet hair
  • Pressboard entertainment centers
  • Furniture in need of repair to be usable
  • Light fixtures, window treatments, carpeting, or other building materials




DO YOU ACCEPT APPLIANCES?


We do accept appliances like washers, dryers, refrigerators and freezers if they are five years old or newer and in working condition.




CAN I GET A TAX DEDUCTIBLE RECEIPT FOR MY DONATION?


Yes. The Furniture Bank is a 501(c)(3) organization. A donation receipt will be provided at the time of pickup. If you do not receive one at the time of your pick-up please email office@columbialoveinc.org




DO YOU ACCEPT CEILING FANS OR KITCHEN CABINETS?


As a rule of thumb, we don’t accept home improvement items like ceiling fans, water softeners, or cabinets. We’d encourage you to make donations like this to Habitat for Humanity’s Re-Store, 1906 Monroe Street, Columbia, Missouri 65201 (573) 815-9836, or email at showmehabitat@yahoo.com.




HOW FAR IN ADVANCE SHOULD I SCHEDULE MY PICK-UP?


It is recommended that you plan at least one week in advance for your pick-up to be scheduled. We are unable to offer same day or next day pick-ups. Our truck schedule is determined by zip code in order to make the best use of our financial resources and labor.




HOW SHOULD I PREPARE FOR MY PICK-UP?


· Communicate an accurate and complete list of items you are donating. · Remove all personal artifacts from the furniture before the movers arrive. · Make sure there is a clear path for the movers to take the items out. · Package all small items like linens and kitchen items into boxes.




DO YOU HAVE DUMPSTERS THAT WE CAN USE IF YOU CAN'T USE A DONATION?


We hope all our donations will help our clients directly or be sold on the Love Seat show floor. We use our dumpster for the small number of donations we have to refuse for quality issues.




WHAT IS THE LOVE SEAT RESALE STORE REFUND POLICY?


The Love Seat offers store credit on returned clothing, and credit or refunds for up to seven days on electronics.





The Love Seat Purpose
The Love Seat thrift store, serving Columbia families in need since 2007. 100% of its profits support the furniture bank and Love INC's mission; Helping Those seeking help with Those offering help to "love each other forward".

HOURS

Hours: 10 a.m. – 5 p.m., Monday-Friday 9 a.m – 4 p.m., Saturday; Closed Sunday

LOCATION

19 Business Loop 70 E, Columbia, MO 65203

PHONE
(573) 447-7328

EMAIL 

warehouse@columbialoveinc.org

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©2019