Frequently asked questions
CAN ANYONE RECEIVE FREE FURNITURE AND CLOTHING?
Yes, anyone with a verified need. Love INC provides full-life assessments before providing furniture and clothing. Often these immediate needs are just the visible signs of deeper issues. We can guide clients to a range of resources from housing assistance, healthcare, education, transportation, and money management coaching.
WHAT WON'T YOU ACCEPT?
Worn furniture with rips, tears, stains, breaks or visible pet hair
Pressboard entertainment centers
Furniture in need of repair to be usable
Light fixtures, window treatments, carpeting, or other building materials
DO YOU ACCEPT APPLIANCES?
We do accept appliances like washers, dryers, refrigerators and freezers if they are five years old or newer and in working condition.
CAN I GET A TAX DEDUCTIBLE RECEIPT FOR MY DONATION?
Yes. The Furniture Bank is a 501(c)(3) organization. A donation receipt will be provided at the time of pickup. If you do not receive one at the time of your pick-up please email email@example.com
DO YOU ACCEPT CEILING FANS OR KITCHEN CABINETS?
As a rule of thumb, we don’t accept home improvement items like ceiling fans, water softeners, or cabinets. We’d encourage you to make donations like this to Habitat for Humanity’s Re-Store, 1906 Monroe Street, Columbia, Missouri 65201 (573) 815-9836, or email at firstname.lastname@example.org.
HOW FAR IN ADVANCE SHOULD I SCHEDULE MY PICK-UP?
It is recommended that you plan at least one week in advance for your pick-up to be scheduled. We are unable to offer same day or next day pick-ups. Our truck schedule is determined by zip code in order to make the best use of our financial resources and labor.
HOW SHOULD I PREPARE FOR MY PICK-UP?
DO YOU HAVE DUMPSTERS THAT WE CAN USE IF YOU CAN'T USE A DONATION?
We hope all our donations will help our clients directly or be sold on the Love Seat show floor. We use our dumpster for the small number of donations we have to refuse for quality issues.
WHAT IS THE LOVE SEAT RESALE STORE REFUND POLICY?
The Love Seat offers store credit on returned clothing, and credit or refunds for up to seven days on electronics.